Feedback
“Feedback is the breakfast of Champions”
– Ken Blanchard
Corryong Health is committed to continually improving the way services are provided. To achieve this, Corryong Health recognises the need to encourage suggestions and feedback from patients, clients, relatives and the community in general. This can be in the form of a compliment, complaint or suggestion. Compliments, complaints and suggestions are an opportunity to review systems and processes and improve the quality of the services provided.
In accordance with the compliment, complaint and suggestion procedure, Corryong Health acknowledges that:
- All patients, clients, relatives and community members are encouraged to make written or verbal recommendations for improvement, which will be dealt with
- It is responsible to ensure that people are aware that they can complain to relevant external bodies
- Complaints mechanisms will be described in plain language for clients through written material, and on the Corryong Health website
If you are making a complaint please describe what happened, who was involved, when and where the event happened. If you would like to know the outcome of this feedback please provide your details.
Corryong Health takes your feedback seriously and we thank you for any constructive comments.
Should you wish to write directly to the CEO, please do so by emailing [email protected]
Should you wish to write directly to the Board of Directors, please do so by emailing [email protected]
If you don’t want to provide feedback directly to Corryong Health, you can also use the resources below to provide feedback for your relevant services.
Corryong Health Feedback Postcards
Corryong Health Feedback Postcards are available throughout the agency and also at a number of locations in Corryong – Post Office, Corryong Neighbourhood Centre and Towong Shire Office/Library.
TAC Abuse or Neglect Reporting
The TAC Abuse and Neglect Report line 1800 931 233 exists for people to report abuse, neglect or quality of care issues to the TAC. The report line is open 9am to 5pm, Monday to Friday.
You can email [email protected]. We will reply to your email within one business day.
NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is a independent agency established to improve the quality and safety of NDIS supports and services. For more information please click the link below:
Disability Services Commissioner
Health Complaints Commissioner
Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commission (HCC). The HCC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.
Health Complaints Commissioner
Call: 1300 582 113
Email: [email protected]
Visit: www.hcc.vic.gov.au
Send a letter: Level 26, 570 Bourke Street Melbourne VIC 3000
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of aged care services. Its mission is to protect and improve the safety, health, wellbeing and quality of life for people receiving aged care services. Everyone has the right to be treated with dignity and respect in aged care. The Aged Care Quality Standards define what good care looks like in Australia. They apply to all aged care services that receive funding from the Australian Government.