Online Feedback form
“Feedback is the breakfast of Champions”
– Ken Blanchard
Corryong Health is committed to continually improving the way services are provided. To achieve this, Corryong Health recognises the need to encourage suggestions and feedback from patients, clients, relatives and the community in general. This can be in the form of a compliment, complaint or suggestion. Compliments, complaints and suggestions are an opportunity to review systems and processes and improve the quality of the services provided.
In accordance with the compliment, complaint and suggestion procedure, Corryong Health acknowledges that:
- All patients, clients, relatives and community members are encouraged to make written or verbal recommendations for improvement, which will be dealt with
- Its responsibility to ensure that people are aware that they can complain to relevant external bodies
- Complaints mechanisms will be described in plain language for clients through written material, and on the Corryong Health website
If you are making a complaint please describe what happened, who was involved, when and where the event happened. If you would like to know the outcome of this feedback please provide your details.
Corryong Health takes your feedback seriously and we thank you for any constructive comments.
If you don’t want to provide feedback directly to Corryong Health, you can also use the resources below to provide feedback for your relevant services.
Corryong Health Feedback Postcards
Corryong Health Feedback Postcards are available throughout the agency and also at a number of locations in Corryong – Post Office, Corryong Neighbourhood Centre and Towong Shire Office/Library.
TAC Abuse or Neglect Reporting
NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is a independent agency established to improve the quality and safety of NDIS supports and services. For more information please click the link below:
Disability Services Commissioner
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of aged care services. Its mission is to protect and improve the safety, health, wellbeing and quality of life for people receiving aged care services. Everyone has the right to be treated with dignity and respect in aged care. The Aged Care Quality Standards define what good care looks like in Australia. They apply to all aged care services that receive funding from the Australian Government.
Health Complaints Commissioner
Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commission (HCC). The HCC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.
Department of Health & Human Services
The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the well-being of all Victorians. We take a broad view of the causes of ill health, the drivers of good health, the social and economic context in which people live, and of the incidence and experience of vulnerability. This allows us to place people at the heart of policy making, service design and delivery. The department wants to make sure our services work for the people who need and use them. We can always do better and we will listen to and learn from people using our services, their advocates or representatives.
We want to know if you believe:
• you were given unsatisfactory service
• you did not receive enough information or choice
• you were denied respect, dignity or privacy.